Terms of Service

Effective date: 4 August 2026

1. About Us

This website is owned and operated by RTB Concepts Pty Ltd (ABN 18 655 017 271), trading as 4WD Obsession Noosa.

In these Terms:

“we”, “us” and “our” mean RTB Concepts Pty Ltd trading as 4WD Obsession Noosa;
“you” and “your” mean the person accessing the Website, placing an order, requesting a quotation or authorising services;
“Website” means 4wdobsessionnoosa.com.au and any replacement or related domain operated by us;
“products” includes goods, vehicle parts and accessories supplied by us; and
“services” includes workshop, installation, servicing, diagnostic, repair, inspection and related services supplied by us.

Nothing in these Terms excludes, restricts or modifies any right, consumer guarantee or remedy that cannot lawfully be excluded, restricted or modified.

2. When These Terms Apply

Different parts of these Terms apply depending on how you interact with us.

By accessing or using the Website, you agree to the provisions concerning Website access and use.

By placing an online order, you agree to the provisions concerning products, orders, payment, delivery, returns and related matters.

Submitting an enquiry or requesting a quotation does not, by itself, require you to purchase anything.

Workshop or installation work is only authorised when you accept a quotation, work order, repair authorisation or other agreement that identifies the work to be performed.

You must be at least 18 years old to place an order or authorise services. A person under 18 must have a parent or legal guardian place the order or authorise the services on their behalf.

3. Documents Forming Your Agreement

Depending on the transaction, your agreement with us may include:

an accepted quotation, order confirmation, work order or repair authorisation;
these Terms;
our Returns and Refunds Policy;
our Shipping Policy;
our Privacy Policy;
applicable product-page conditions; and
any other conditions disclosed and accepted before the transaction is completed.

Where documents applying to the same transaction are inconsistent, the following order of priority applies:

an accepted quotation, order confirmation, work order or repair authorisation specific to the transaction;
these Terms;
the Returns and Refunds Policy;
the Shipping Policy; and
general Website information.

A specific document only takes priority to the extent that it clearly applies to the relevant transaction.

Nothing in any document limits a right or remedy that cannot lawfully be limited.

4. Website Information

We take reasonable care to keep Website information accurate and current. However, errors, omissions and delays in updating information may occur.

Product descriptions, specifications, prices, stock information, compatibility information and estimated delivery times may occasionally be incorrect or incomplete.

We may correct errors and update information when reasonably necessary.

If a correction materially affects an order before it has been accepted, we will contact you and give you the opportunity to proceed on the corrected basis or cancel the affected item.

A correction will not change an order we have already accepted unless:

you agree to the change;
the change benefits you; or
the change is required by law.

We do not guarantee that the Website will always be available, uninterrupted, secure or free from technical errors.

5. Product Information and Images

We aim to describe and display products accurately.

Product images are provided to identify and illustrate products. Colours, finishes, packaging and minor design details may differ due to photography, screen settings, manufacturing changes or product revisions.

Accessories shown in an image are not included unless the product description states that they are included.

Manufacturers may change specifications, designs or packaging without prior notice to us.

If a proposed product substitution or specification change is material, we will obtain your agreement before supplying the affected product.

6. Vehicle Compatibility and Customer Information

Many products are designed for particular vehicle makes, models, years, series, body styles or variants.

Where requested, you must provide complete and accurate vehicle information, including relevant details such as:

make, model and year;
series, variant and body type;
engine and drivetrain;
chassis or VIN information; and
existing modifications, accessories or damage that may affect compatibility.

We may rely on the information you provide when assessing compatibility, preparing a quotation or recommending a product.

Where you select a product without seeking our advice, you are responsible for checking the compatibility information displayed on the product page and in the manufacturer’s information.

You should contact us before ordering if you are uncertain about compatibility.

Where you tell us the purpose for which a product is required, provide accurate information and reasonably rely on our skill or judgement, nothing in these Terms limits any right you may have under applicable law.

7. Installation and Vehicle Compliance

Some products require professional installation, calibration, engineering approval, certification or inspection.

Products must be installed, maintained and used in accordance with:

the manufacturer’s instructions;
applicable road and vehicle requirements;
product-specific warnings; and
conditions disclosed on the product page, quotation or work order.

A quotation or work order will identify whether installation, calibration, certification, engineering approval or inspection is included in the agreed services.

Unless expressly included, the purchase price of a product does not include those additional services.

Vehicle modifications may affect weight, dimensions, handling, load capacity, driver-assistance systems, registration, insurance or manufacturer warranties.

Products identified as being intended only for off-road, competition or non-road use must not be used contrary to that description.

Vehicle owners remain responsible for the lawful operation, registration and insurance of their vehicles.

Where we perform installation services, we will exercise due care and skill. We are not responsible for problems caused by incorrect third-party installation, unauthorised modification, misuse, overloading or failure to follow applicable instructions, except to the extent that our own act, omission or breach contributed to the problem.

8. Placing and Accepting Orders

Placing an order through the Website is an offer by you to purchase the selected products or services under these Terms.

An automated email or Website notification acknowledging your order only confirms that we have received it. It does not necessarily mean that the order has been accepted.

We may accept an order by:

expressly confirming acceptance in writing;
dispatching the product;
notifying you that the product is ready for collection; or
commencing an agreed service.

Before accepting an order, we may verify:

product availability;
pricing;
payment details;
delivery arrangements;
vehicle compatibility; and
information supplied with the order.

Before acceptance, we may decline or cancel an order where:

the product is unavailable or discontinued;
Website or pricing information contains a genuine error;
delivery cannot reasonably be arranged;
required information is incomplete or incorrect;
payment cannot be verified;
we reasonably suspect fraud or unauthorised activity;
accepting the order would breach a law or supplier restriction; or
another reasonable and legitimate reason prevents us from fulfilling it.

If we decline an order after receiving payment, we will refund the amount paid for the affected portion of the order.

If a problem preventing supply arises after acceptance, we will contact you and provide the remedy required by applicable law.

9. Pricing, GST and Payment

Unless stated otherwise:

prices are displayed in Australian dollars;
prices include GST; and
shipping, installation, certification and other separately identified charges are not included in the displayed product price.

Prices and promotions may change before an order is accepted.

If we identify a genuine pricing error before accepting an order, we may stop offering the item at the incorrect price and invite you to:

proceed at the corrected price; or
cancel the affected item and receive a full refund of any amount already paid for it.

We will not increase the price of an accepted order without your agreement, except where you approve a change to the product, services or scope of work.

Available payment methods are displayed during checkout and may change from time to time.

Unless otherwise agreed in writing, full payment must be received before a product is dispatched, collected or released.

Payments may be processed by third-party payment providers and may also be subject to the provider’s terms and privacy policy.

We may conduct reasonable payment-security and fraud-prevention checks. Where verification is required, we may request additional information through an appropriate secure method.

We may delay or decline an order where payment cannot be verified.

10. Availability, Backorders and Special Orders

Website stock information is an indication of availability and may change before an order is processed.

Products may be:

held in our own stock;
ordered from a supplier;
manufactured or prepared after ordering; or
dispatched directly by a supplier.

If a product becomes unavailable, delayed or discontinued, we may offer:

a revised supply estimate;
a backorder;
a suitable alternative, subject to your agreement; or
cancellation and a refund for the affected product.

We will not knowingly accept payment for a product or service that we do not intend or reasonably expect to supply.

Custom-made, specially ordered, modified or non-standard products may be subject to specific deposit, change or cancellation conditions.

Any such conditions will be disclosed before we accept the order.

11. Changes and Cancellations

You should contact us promptly if you need to change or cancel an order.

We will consider the request, but changes or cancellation may not be possible after an order has been:

accepted;
processed;
ordered from a supplier;
customised or modified;
prepared for dispatch; or
dispatched.

Change-of-mind cancellations and returns are governed by our Returns and Refunds Policy.

Nothing in this section limits a right to cancel an order or obtain another remedy under applicable law.

12. Freight, Shipping and Delivery

Our Shipping Policy forms part of these Terms.

Shipping charges are normally displayed or calculated during checkout.

Oversized, heavy, customised or remotely delivered products may require an individual freight quotation.

Where checkout cannot calculate the correct freight charge, we will contact you before accepting or dispatching the affected order.

You may accept the additional freight charge or cancel the affected item for a refund.

We will not proceed with an undisclosed additional freight charge without your agreement.

Processing and delivery times are estimates unless we expressly agree to a guaranteed date.

Delivery may be affected by:

supplier lead times;
product preparation or assembly;
freight-provider availability;
weather and road conditions;
industrial action; or
other circumstances outside our reasonable control.

If we become aware of a significant delay, we will provide updated information where reasonably practicable.

If we cannot supply within an agreed time, or otherwise within a reasonable time, we will provide any remedy required by applicable law.

You must provide a complete and accurate delivery address and any information reasonably required for safe delivery.

Reasonable redelivery or redirection costs may apply where delivery cannot be completed because the address or access information you provided was incorrect or incomplete. Any additional charge will be disclosed to you.

Orders may be delivered in separate shipments or directly from a supplier.

13. Risk and Ownership

Risk in a product passes to you when the product is:

delivered to the nominated delivery address; or
collected by you or your authorised representative.

Ownership passes to you once we have received full payment for the product.

If you believe a shipment has been lost, damaged or incorrectly delivered, contact us as soon as reasonably practicable so that we can investigate.

A delay in notifying us does not remove a right you have under applicable law.

14. Returns, Refunds and Consumer Guarantees

Our Returns and Refunds Policy forms part of these Terms.

Change-of-mind returns are only available in accordance with that policy.

Products and services supplied by us may come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement, refund, cancellation, resupply of services or compensation where an applicable consumer guarantee is not met.

Manufacturer warranties and any voluntary warranties provided by us operate in addition to applicable consumer guarantees.

We may reasonably request:

proof of purchase;
information about the fault or issue; and
a reasonable opportunity to inspect or assess the product.

Where applicable law requires us to cover reasonable return, collection or transport costs for a faulty product, we will do so.

15. Workshop and Installation Services

This section provides the general framework for workshop and installation services.

The particular work authorised, prices, estimates, conditions and customer instructions should be recorded in an accepted quotation, work order, repair authorisation or other job-specific agreement.

Authority and Information

You must have authority to approve work on the vehicle.

You must provide accurate information about:

the reported problem;
known faults;
existing modifications;
previous repairs;
accidents or damage; and
anything else that may affect the work or vehicle safety.

We may rely on the information you provide when diagnosing the vehicle, recommending work or preparing a quotation or estimate.

Quotes and Estimates

A quotation states the price for the work identified in it, subject to its stated assumptions, exclusions, expiry date and other conditions.

An estimate is an approximate indication of the likely cost. It may change if inspection, diagnosis or disassembly reveals further work or parts that could not reasonably have been identified beforehand.

Any diagnostic, inspection or disassembly charge will be disclosed before it is incurred.

Authorised and Additional Work

We will perform the work you have authorised.

We will not carry out additional chargeable work without your approval.

If we identify additional work, concealed damage, corrosion, previous poor workmanship, an incorrect part or a safety issue, we may pause the job and contact you for instructions.

Your approval of additional work may be recorded in writing, electronically or by a documented telephone conversation.

Vehicle Movement and Testing

Where authorised in the work order, we may move or road-test the vehicle where reasonably necessary to:

diagnose a fault;
perform the authorised work; or
verify that the work has been completed.

Completion and Delays

Workshop completion dates and times are estimates unless expressly confirmed as guaranteed.

Completion may be affected by parts availability, supplier delays, additional faults, approval delays or circumstances outside our reasonable control.

We will keep you reasonably informed of significant changes.

Personal Belongings and Replaced Parts

You should remove money, valuables and unnecessary personal belongings before leaving a vehicle with us.

We will take reasonable care of vehicles and property left with us.

You must tell us before work begins if you want to retain replaced parts.

Some parts cannot be returned because they are subject to:

a manufacturer warranty claim;
an exchange or core-return arrangement;
an environmental disposal requirement; or
another lawful disposal requirement.

Invoice, Payment and Collection

When the work is completed, we will provide an invoice describing the work performed, products supplied and applicable charges.

Unless otherwise agreed, payment is due when the work is completed and before the vehicle or product is released.

Where permitted by law, we may retain possession of a vehicle or product until amounts properly due for authorised work have been paid.

You must collect the vehicle within the period stated in the accepted work order or otherwise within a reasonable period after we notify you that it is ready.

A storage fee may only apply where the following have been disclosed and accepted before the fee begins to accrue:

the applicable rate;
any grace period; and
the date from which the fee begins.

A storage fee will not apply to a collection delay caused by us.

Vehicles and other goods that remain uncollected may be dealt with in accordance with applicable Queensland law.

16. Finance and Third-Party Providers

Finance approval is not guaranteed.

Unless expressly stated otherwise, finance products are supplied by independent third-party providers. The relevant provider is responsible for:

assessing applications;
deciding whether to approve finance;
setting interest rates, fees, repayments and conditions; and
issuing the finance agreement.

The provider’s terms, eligibility requirements and privacy policy apply.

Any finance information displayed on the Website is general information only and is subject to confirmation by the relevant provider.

Where we introduce or refer you to a finance provider, the nature of our role and any required disclosures will be provided separately.

A finance agreement is separate from your agreement to purchase products or services from us unless expressly stated otherwise.

17. Customer Accounts and Security

You may be able to create an account to manage orders or use Website features.

You must:

provide accurate information;
take reasonable steps to keep your login details secure; and
notify us promptly if you become aware of suspected unauthorised access.

You are responsible for activity that you authorise or cause through your account.

You are not responsible for unauthorised activity that you did not cause or reasonably contribute to.

We may temporarily restrict account access where reasonably necessary to:

protect account security;
investigate suspected misuse;
comply with a legal obligation; or
respond to a material breach of these Terms.

18. Reviews, Photos and Other Customer Content

You may be able to submit reviews, photographs, feedback or other material through the Website or connected services.

You retain ownership of material you submit.

By submitting material for publication, you grant us a non-exclusive, worldwide and royalty-free licence to reproduce, display, adapt and use it in connection with our Website, business and marketing.

You confirm that:

the material is accurate and based on your genuine experience where presented as a review;
you own the material or have permission to submit it;
it does not infringe another person’s rights;
it is not unlawful, defamatory, misleading, abusive or malicious; and
it does not contain confidential or private information that you are not authorised to disclose.

We may moderate or remove material where reasonably necessary because it is unlawful, irrelevant, misleading, offensive, technically harmful or in breach of these Terms.

Permission to use photographs taken by us of a customer’s vehicle for promotional purposes should be obtained separately from the authorisation needed to document, diagnose or perform workshop work.

19. Intellectual Property

Unless stated otherwise, Website content—including text, graphics, photographs, videos, branding, logos, page layouts and original product content—is owned by us or used under licence.

You may view and print Website content for personal and non-commercial use.

You must not copy, reproduce, republish, distribute, modify, scrape, commercially exploit or create derivative works from Website content without permission from the relevant rights holder.

Third-party brands and trademarks remain the property of their respective owners.

20. Acceptable Website Use

You must not use the Website:

unlawfully or fraudulently;
to interfere with its operation or security;
to introduce malicious code;
to attempt unauthorised access;
to impersonate another person;
to deliberately provide false information;
to infringe intellectual-property, privacy or other legal rights;
to send spam or unsolicited communications;
to scrape, mine or automatically collect information without permission; or
in a way that places an unreasonable load on the Website or its supporting systems.

We may restrict access where reasonably necessary to address unlawful conduct, a security threat or a material breach of these Terms.

21. Third-Party Websites and Services

The Website may link to third-party websites, manufacturers, payment providers, finance providers, booking platforms or social-media services.

Third-party services are governed by their own terms and privacy practices.

A link does not necessarily mean that we control or endorse all content or services provided by that third party.

To the extent permitted by law, we are not responsible for the independent operation, availability or content of third-party services.

22. Privacy

Our Privacy Policy explains how we collect, use, store and disclose personal information.

Personal information provided through the Website or in connection with a transaction will be handled in accordance with our Privacy Policy and applicable privacy law.

23. Responsibility and Liability

Nothing in these Terms excludes, restricts or modifies:

the Australian Consumer Law;
an applicable consumer guarantee;
liability for fraud or wilful misconduct;
liability for negligence where it cannot lawfully be excluded; or
another right or remedy that cannot lawfully be excluded.

To the extent permitted by law, we are not responsible for loss or damage caused by:

inaccurate or incomplete information supplied by you;
use of a product contrary to its instructions or stated purpose;
installation, servicing or modification performed by another person;
an unauthorised or undisclosed vehicle modification;
misuse, abuse, an accident, overloading or inadequate maintenance;
a pre-existing vehicle fault or condition;
your failure to obtain a required approval, inspection or certification; or
an act or omission outside our reasonable control,

except to the extent that our own act, omission or breach caused or contributed to the loss or damage.

24. Events Outside Our Reasonable Control

We are not responsible for a delay caused by circumstances outside our reasonable control, including:

freight disruption;
supplier failure;
natural disaster;
extreme weather;
industrial action;
widespread system failure;
government action; or
interruption to transport or essential services.

We will take reasonable steps to minimise the effects of the delay, keep you informed and provide any remedy required by law.

25. Changes to These Terms

We may update these Terms where reasonably necessary to reflect changes to:

the Website;
our products or services;
our business practices; or
applicable legal obligations.

Updated Terms take effect when published and apply to future Website use and transactions.

The terms applying to an accepted order remain those in effect when the order was accepted unless:

you agree to a change;
the change benefits you; or
the change is required by law.

The effective date at the beginning of these Terms shows when they were last updated.

26. General Provisions

If any provision of these Terms is found to be invalid or unenforceable, it will be read down or removed to the minimum extent necessary. The remaining provisions will continue to operate.

A delay or failure to enforce a right does not waive that right.

You may not transfer your rights or obligations under an accepted transaction without our consent, except where permitted by law.

We may transfer our rights or obligations as part of a genuine sale, restructuring or transfer of our business, provided that doing so does not reduce your rights under an accepted transaction.

27. Governing Law

These Terms are governed by the laws of Queensland, Australia.

You and we submit to the non-exclusive jurisdiction of the courts and tribunals of Queensland and any courts entitled to hear appeals from them.

This provision does not prevent you from exercising a right available under applicable consumer law in another Australian jurisdiction.

28. Contact Us

4WD Obsession Noosa
RTB Concepts Pty Ltd
ABN 18 655 017 271

Address: 2/14 Venture Drive, Noosaville QLD 4566
Phone: (07) 5474 1977
Email: hello@4wdobsession.com.au
Website: 4wdobsessionnoosa.com.au

Terms of service